Questions & Answers

  • When can I check in and out?

    On the day of arrival the rooms are available from 14:00. Please have it left by 11:00 on the day of departure. If you wish to check out later, please get in touch with us, because you possibly have the opportunity of a late-check out.

  • May I bring my pet?

    For sure! We also welcome your pets at our hotel. However, we'll charge € 8.00 extra per day for special cleaning.

  • Environment protection area in Berlin

    Since January 1st 2010 only cars having a green environment badge are allowed to enter the inner city. The AlecsaHotel is located outside this area! Tip: Berlin has a great public transport infrastructure, therefore getting around by car is not profitable (high parking fees, only a few free parking spots, high risk of traffic jams and the environment protection area)

  • Are there any parking spots nearby the hotel?

    When arriving by car you may use the public parking spots at Glockenturstraße or at our hotel parking spots for 8.00 € per night.

  • Are there smoking and non-smoking rooms?

    We are a non-smoking hotel. You can certainly smoke in the outside area and on the terrace of the restaurant.

  • Is there a Wi-Fi network in the hotel?

    You can either access the Internet from the free Internet-Terminals at the lobby or buy a Wi-Fi ticket for your laptop, smartphone or tablet. The Wi-Fi network is accessible from all rooms, the restaurant, the lobby and the outdoor area. The hotel has a high-speed Internet connection with up to 50MBit/s.

  • How can I book a room without a credit card

    If we ask for your credit card when booking, but you don't have any, you still have the opportunity to pay a deposit on the expenses for overnight accommodation.

  • Why do I have to provide credit card information

    Sometimes we need your credit card information to guarantee your booking. It won't be charged without any agreement or non-contractual arrangements and only serves as warranty. As soon as you check in to the hotel, we will charge your credit card in your presence.

  • What kind of rooms can I choose among?

    We offer the following types of rooms: sigle room, double room and shared rooms for up to 6 people.

  • How can I access the Wi-Fi network

    1. Buy a ticket
    2. Connect you device to the Wi-Fi network
    3. Enter the login in data from your ticket
    4. Agree to the terms of use
    5. Surf the net

  • Wie ist das Frühstück gestaltet?

    Wir versorgen Sie täglich mit unserem kontinentalen Frühstücksbuffet. Werktags von 06.00-10.00 Uhr und am Wochenende und an Feiertagen von 07.00-11.00 Uhr. Hier finden Sie alles was das Herz begehrt um perfekt in den aufregenden Tag in Berlin zu starten. Frühstücksgetränke sind selbstverständlich inklusive. Unser Tipp: 
Buchen Sie Ihr Frühstück bis zum Anreisetag zum Preis von 9,00 EUR anstelle von 12,00 EUR am Frühstücksmorgen und sparen Sie somit 3,00 EUR! Kinder bis einschließlich 6 Jahre frühstücken kostenfrei. Kinder im Alter von 7 bis 12 Jahre bezahlen nur 4,50 EUR.

  • For how long is the reception occupied?

    The reception is always occupied. Alternatively you may contact us via phone, fax, e-mail, facebook, twitter and for sure locally.

  • What payment opportunities do I have?

    We accept EC-Card, American Express, Visa and Mastercard/Eurocard. Cash payment is also possible.

  • Wie sind die AlecsaZimmer ausgestattet?

    Das AlecsaHotel hat 53 geräumige Gästezimmer, die viel Platz bieten und alle mit Balkon, Badezimmer mit Badewanne / WC, Schreibtisch und Flachbild-TV mit SKY-Kanälen for free ausgestattet sind. WLAN kann man bequem vom Zimmer aus empfangen.

  • For how long is the hotel open?

    Wir sind rund um die Uhr für Sie da. 24 Stunden an 7 Tagen in der Woche.

    We are always open. 24 hours a day, 7 days per week.